Ability

Effective Communication

Communication is required in every aspect of our roles. This could take the form of a formal presentation to a large group or an informal chat with a colleague.  A good leader must also be a good listener because when different viewpoints are not managed with empathy and understanding, they can quickly escalate into conflict.

Effective Communication components:

1. Conscious Communication

Participants will learn to build stronger relationships:

·     Practice deeper levels of listening and questioning to build stronger relationships at work

·     Consider key principles to ensure messages are not misunderstood and learn to overcome common communication blockers

·     Use knowledge of transactional analysis (different ego states) to communicate with different stakeholders more effectively

2. Courageous Conversations

Participants will master the art of dialogue and discussion:

·     Appreciate the benefits of opposing viewpoints and learn how to avoid common causes of conflict

·     Learn how to have courageous conversations based on mutual respect and an assertive and non-confrontational style

·     Practice different tactics to collaborate and manage any conflict that might arise

3. Impactful Presentations

Participants will learn to deliver with confidence:

·     Consider different preparation techniques to manage nerves and ensure executive presence

·     Learn about the importance of tone, language (psycho-linguistics), body language/facial expressions, flow and structure

·     Practice delivering virtual or face to face presentations with greater clarity, relevance and gravitas

Effective Communication is a leadership solution in the "ability" leadership pillar.

Ability is all about 3 leadership competencies: communication, collaboration and capacity.

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