Communication is required in every aspect of our roles. This could take the form of a formal presentation to a large group or an informal chat with a colleague. A good leader must also be a good listener because when different viewpoints are not managed with empathy and understanding, they can quickly escalate into conflict.
Effective Communication components:
Participants will learn to build stronger relationships:
· Practice deeper levels of listening and questioning to build stronger relationships at work
· Consider key principles to ensure messages are not misunderstood and learn to overcome common communication blockers
· Use knowledge of transactional analysis (different ego states) to communicate with different stakeholders more effectively
Participants will master the art of dialogue and discussion:
· Appreciate the benefits of opposing viewpoints and learn how to avoid common causes of conflict
· Learn how to have courageous conversations based on mutual respect and an assertive and non-confrontational style
· Practice different tactics to collaborate and manage any conflict that might arise
Participants will learn to deliver with confidence:
· Consider different preparation techniques to manage nerves and ensure executive presence
· Learn about the importance of tone, language (psycho-linguistics), body language/facial expressions, flow and structure
· Practice delivering virtual or face to face presentations with greater clarity, relevance and gravitas
Effective Communication is a leadership solution in the "ability" leadership pillar.
Ability is all about 3 leadership competencies: communication, collaboration and capacity.
